FAQs

RETURNS & EXCHANGES

Basic Refund Policy

  • There are 3 types of items URBitcoinwear sells, and all 3 have slightly different Refund Policies:
    • Retail Items: These have a full 60-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
    • Shirts: These have a full 60-day refund guarantee. If item is defective or something is wrong with the printing, we will replace it at no cost to you. You CANNOT return shirts unless they are defective.
    • Customized Products: Our customized products can't be returned and we will replace or refund them only when they're defect or something is wrong with the quality.
    • Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item. 
  • For all applicable returns, please contact us with an image of the defect and wait for further instructions.

    What do I do if I received the wrong shirt or my shirt is defective?

    • If this happens, we are truly sorry. Please email us at support@urbitcoinwear.com and tell us your order number and how we messed up with an image of the defect.
    • We will take care of you and cover all costs of getting you the right shirt. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!

     

    SHIPPING

    How much is shipping?

    • We provide FREE insured shipping & handling worldwide.

    Do you ship internationally?

    • Yes we ship internationally completely free of charge aswell.

    How do I track my package?

    How long does it take for an order to arrive?

    • This depends on the product ordered. Most of our t-shirts and apparel products are printed on demand. It typically takes about 7-10 days to get your shirt printed, shipped, and delivered but it could take up to 16 business days. All shirts ship from our US print facility and travel via UPS to your address, tracking numbers available. 
    • For non-apparel items, delivery can vary and take 2-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers. 
    • If you're still not sure, just email us or contact our live support. We're happy to help.

    I ordered 2+ items, but only received one... where's my order?

    • Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

     

    SHIRTS & APPAREL

    What type of t-shirts do you print on?

    • We print all of our T-Shirts on the finest, softest, comfiest tees of American Apparel (now Bella) or Gildan in the US or UK.

    How are your shirts printed?

    • We use a world class infrastructure for screen printing, DTG printing, and sublimation. The style of printing is determined by the product you purchased. Our primary print style is Direct to Garment (DTG), which is a method where the printer directly applies ink onto the t-shirt with inkjet technology.
      • Understanding DTG Printing: It involves a special printer, which prints the ink directly onto the garment for the design. DTG uses specialty inks, which are absorbed by the fibers of the garment. This allows high quality and colorful designs, plus fast turnaround.

    What is the sizing on your apparel?

     

    NON-APPAREL ITEMS

    Where do your other items come from?

    • URBitcoinwear is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here in the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff. 

     

    STILL HAVE QUESTIONS?